Privacy Policy

Last updated: July 26, 2026

EUHRA (“EUHRA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit EUHRA.COM, purchase our products, communicate with us, or otherwise use our website and related services collectively referred to as the “Services.”

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Personal information we collect

The personal information we collect depends on how you interact with EUHRA.

Information you provide directly

We may collect information you provide when you:

• Place or attempt to place an order.
• Create or manage an account.
• Join our email or SMS list.
• Contact customer support.
• Enter a promotion, giveaway, survey, or waitlist.
• Submit a review or other content.

This information may include:

• Name.
• Email address.
• Telephone number.
• Billing and shipping address.
• Order and purchase information.
• Account login information.
• Product preferences and sizing selections.
• Customer-service messages.
• Reviews, photographs, or other content you submit.

Payment information

Payments are processed by Shopify and our payment-service providers. Payment information may include your payment-card details, billing information, and transaction information.

We generally do not directly receive or store your complete payment-card number.

Information collected automatically

When you visit or use the Services, we and our service providers may automatically collect information such as:

• IP address.
• Browser and device type.
• Operating system.
• Device identifiers.
• Pages viewed.
• Links clicked.
• Time spent on the Site.
• Referring website.
• Approximate location.
• Shopping-cart activity.
• Purchase and browsing history.
• Interactions with advertisements and marketing messages.

We may collect this information through cookies, pixels, tags, local storage, software development kits, and similar technologies.

Information from third parties

We may receive information from third parties, including:

• Shopify.
• Payment processors.
• Shipping and fulfilment providers.
• Advertising and analytics providers.
• Social-media platforms.
• Fraud-prevention and security providers.
• Apps and integrations connected to our Shopify store.

2. How we use personal information

We may use personal information to:

• Process and fulfil orders.
• Collect payment.
• Provide order confirmations and shipping updates.
• Manage returns, refunds, exchanges, and customer inquiries.
• Create and manage customer accounts.
• Operate, maintain, and improve the Services.
• Personalize your shopping experience.
• Remember your preferences and shopping cart.
• Provide customer support.
• Send marketing emails or messages where permitted.
• Measure the effectiveness of advertisements and campaigns.
• Show relevant advertising.
• Detect fraud, unauthorized transactions, security incidents, or misuse.
• Protect our customers, business, website, and legal rights.
• Comply with legal, tax, accounting, regulatory, and contractual obligations.
• Enforce our policies and agreements.
• Carry out other purposes explained to you when the information is collected.

We will collect, use, and disclose personal information only for purposes that are reasonable and permitted by applicable law.

3. Cookies and tracking technologies

We and our service providers use cookies and similar technologies to operate the Site, remember preferences, understand how visitors use the Services, measure performance, prevent fraud, and support advertising.

Cookies may include:

Essential cookies

These are required for functions such as checkout, shopping carts, account access, security, payment processing, and website operation.

Analytics cookies

These help us understand website traffic, visitor activity, campaign performance, and how the Services can be improved.

Functional cookies

These remember choices such as language, region, account preferences, and shopping-cart contents.

Advertising cookies

These may be used to measure advertising performance, create audiences, personalize advertisements, or understand whether an advertisement led to a visit or purchase.

You may manage cookies through our cookie-preference tool, where available, or through your browser settings. Blocking certain cookies may prevent parts of the Site from working properly.

4. How we disclose personal information

We may disclose personal information to the following categories of recipients:

Shopify

Our store is hosted by Shopify, which provides the ecommerce platform used to operate the Services, process transactions, and support our store.

Service providers

We may disclose information to companies that perform services for us, including:

• Payment processing.
• Website hosting.
• Order fulfilment.
• Shipping and delivery.
• Returns management.
• Email and SMS delivery.
• Customer support.
• Data storage.
• Analytics.
• Advertising.
• Fraud prevention.
• Security.
• Accounting and professional services.

These providers are permitted to process information only for authorized purposes and subject to applicable contractual or legal obligations.

Advertising and analytics partners

We may disclose identifiers, device information, online activity, purchase information, and similar data to advertising or analytics partners.

These disclosures may be considered “sharing,” “selling,” or processing for “targeted advertising” under certain privacy laws, even when no money is exchanged.

Legal and safety reasons

We may disclose information when reasonably necessary to:

• Comply with a law, court order, subpoena, or legal process.
• Respond to lawful government or regulatory requests.
• Investigate fraud, security incidents, or illegal activity.
• Protect the rights, property, or safety of EUHRA, our customers, or others.
• Establish, exercise, or defend legal claims.
• Enforce our agreements and policies.

Business transactions

Personal information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or similar business transaction.

5. Sale, sharing, and targeted advertising

EUHRA does not sell personal information to third parties in exchange for money.

However, our use of advertising, analytics, cookies, and pixels may involve disclosures that are legally considered selling, sharing, or targeted advertising in some jurisdictions.

Where applicable, you may opt out by:

• Selecting the Your Privacy Choices or Do Not Sell or Share My Personal Information link on our Site.
• Changing your cookie preferences.
• Enabling a recognized Global Privacy Control signal in your browser.
• Contacting us at [PRIVACY EMAIL].

Where legally required, we will treat a recognized Global Privacy Control signal as an opt-out request for the browser or device sending the signal.

6. Marketing communications

With your consent or where otherwise permitted by law, we may send promotional emails or messages about:

• New products.
• Upcoming collections.
• Product launches.
• Early-access opportunities.
• Restocks.
• Discounts.
• Brand news.

You can unsubscribe from marketing emails by selecting the unsubscribe link included in an email.

You may opt out of SMS marketing by replying STOP or following the instructions contained in the message.

Even after opting out of marketing, we may still send non-promotional communications relating to orders, transactions, customer support, security, or policy updates.

7. Legal bases for processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

• Your consent.
• Performance of a contract with you.
• Compliance with legal obligations.
• Our legitimate interests, provided those interests are not overridden by your rights.
• Protection of vital interests.
• Another basis permitted by applicable law.

You may withdraw consent where processing is based on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Whether you maintain an account.
• Whether an order or customer-service matter remains active.
• Tax, accounting, warranty, or recordkeeping requirements.
• Fraud-prevention and security needs.
• Legal disputes or potential claims.
• Applicable limitation periods.
• Your consent and marketing preferences.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

However, no website, transmission method, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account or information has been compromised.

10. International data transfers

EUHRA is based in British Columbia, Canada. Shopify and other service providers may process or store personal information in Canada, the United States, or other countries.

As a result, your information may be subject to the laws of the country where it is processed and may be accessible to courts, law-enforcement agencies, or government authorities under those laws.

Where required, we use appropriate safeguards for international transfers of personal information.

11. Your privacy rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request information about how we collect, use, or disclose it.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Withdraw consent, subject to legal or contractual limitations.
• Request a portable copy of certain information.
• Object to or restrict certain processing.
• Opt out of targeted advertising.
• Opt out of the sale or sharing of personal information.
• Lodge a complaint with a privacy regulator.
• Receive equal service and pricing without discrimination for exercising a privacy right.

Some rights are subject to exceptions. For example, we may retain information needed to complete transactions, comply with legal obligations, prevent fraud, maintain security, or establish and defend legal claims.

To submit a request, email help@euhra.com with the subject line Privacy Request.

We may need to verify your identity before processing a request. We will use information supplied for verification only to verify and respond to the request.

Where permitted, an authorized agent may submit a request on your behalf. We may require evidence that the agent is authorized to act for you.

12. Canadian residents

Canadian residents may request access to or correction of their personal information and may withdraw consent where applicable.

If you withdraw consent, we will explain any consequences that may result. In some cases, we may be unable to provide a product or service without information needed to complete the transaction.

Questions or complaints may be directed to our Privacy Officer using the contact information below.

13. United States residents

Residents of certain US states may have rights to access, delete, correct, or obtain a copy of personal information and to opt out of sale, sharing, profiling, or targeted advertising.

We will not discriminate against you for exercising an applicable privacy right.

If we deny an appealable privacy request, residents of states providing an appeal right may appeal by replying to our decision and writing Privacy Appeal in the subject line.

14. Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, contact us at [PRIVACY EMAIL] so we can review and, where appropriate, delete the information.

15. User-generated content

If you submit a public review, photograph, video, social-media post, or other public content, the information you submit may be visible to other people.

Do not include information in public content that you do not want publicly available.

16. Third-party websites

The Services may contain links to third-party websites, apps, or platforms.

EUHRA is not responsible for the privacy, security, or content practices of third parties. Review their privacy policies before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our business, technology, service providers, legal obligations, or privacy practices.

The updated version will be posted on this page with a revised “Last updated” date. Where required, we may provide additional notice.

18. Contact us

For questions, complaints, requests, or concerns about this Privacy Policy or our handling of personal information, contact:

Privacy Officer
EUHRA
Email: help@euhra.com
Website: EUHRA.COM