Shipping policy
SHIPPING & DELIVERY
At Euhra, every piece is prepared with care so it arrives ready for your next unforgettable occasion.
PROCESSING & DELIVERY TIME
Orders are typically delivered within 5–10 business days after your order is placed.
Business days are Monday through Friday and exclude weekends and public holidays. During high-demand periods, holidays, promotional events, or unexpected carrier disruptions, delivery may take slightly longer.
Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email with tracking information when available.
Please note that delivery timelines are estimates, not guaranteed delivery dates. Carrier delays, weather events, customs processing, incorrect shipping details, or circumstances outside Euhra’s control may affect final delivery timing.
ORDER CHANGES
We begin preparing orders quickly. If you need to change or cancel an order, contact us at info@euhra.com as soon as possible and include your order number. We cannot guarantee changes or cancellations once an order has entered processing or has shipped.
SHIPPING ADDRESS
Please review your delivery address carefully before placing an order. Euhra is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or undeliverable address provided at checkout.
If a package is returned to us because the address was incorrect or delivery could not be completed, we can reship the order after the correct address is confirmed. Additional shipping charges may apply.
LOST, DAMAGED, OR MISSING PACKAGES
If your package appears lost, arrives damaged, or has not arrived within a reasonable period after the estimated delivery window, contact us at info@euhra.com with your order number and any relevant photos. We will review the matter and work with the carrier to help resolve it.
SHIPPING DELAYS
If we learn that we cannot ship your order within the timeframe stated above, we will contact you with an updated estimate and give you the option to continue with the order or cancel for a refund of any unshipped items.
INTERNATIONAL ORDERS
Option A — Duties included:
For eligible international destinations, duties and taxes are prepaid at checkout. You will not be charged additional import duties upon delivery.
Option B — Duties not included:
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges assessed by their country. These charges are not controlled by Euhra and are not included in product or shipping prices unless expressly shown at checkout.
Questions about shipping? Contact us at info@euhra.com